PRODUCT FEATURES FOR WHOLESALE DISTRIBUTION
Exceed Your Customer's Expectations
Does your support team have a 360-degree view of each and every customer?
Can you use support data to inform and improve your products and services?
NetSuite offers self-service support solutions to your customers while empowering your team to meet customer needs with detailed case management, efficient returns, and tracking for field services.
- Empower your support team with a full view of each customer.
- Escalate customer tickets.
- Track product defects as you support customer returns.
- Schedule and dispatch field technicians.
- Bill field services by T&M, fixed cost or warranty.
- Offer a comprehensive self-service customer portal.
- Provide access to orders for tracking and management.
- Deliver knowledge base content and FAQ.
- Reduce support time through self-service efforts.
Uncover problem areas through real-time support and visibility.
PRODUCT AND SUPPORT COSTS
Reduce support overhead with self-service options.
COST TO CLOSE
Analyze your support operations to maximize efficiency.
Want to Learn More?
Ready To Talk With A Client Success Manager?
Reach out to our dedicated Client Success Team to begin transforming your business!
Call Now 650-376-0777
“NetSuite integrates ecommerce, inventory control, order processing, CRM, financial reporting and other functions in a way that really fits our business needs.” — Thos. Baker
“We use NetSuite to deliver a holistic, omnichannel experience that drives customer satisfaction and repeat business while streamlining our operational business processes.” — Lovesac
“NetSuite’s unified cloud-based business management suite has made a huge difference in our business and has us well positioned for our next stage of growth.” — Blue Microphones
“We run our entire business through NetSuite, from design to manufacturing to managing vendors in Asia.” — Ed McMahon, CEO, Epec Engineered Technologies
“Because NetSuite is in the cloud, we can enter new markets faster. We’re very confident NetSuite will seamlessly support our growth outside North America.” — Shaw Industries
“With NetSuite, we've been able to keep our positioning as dedicated to the high-end yacht market, but also improve our business by expanding to new market segments, cutting inefficiencies, and more accurately tracking the needs and buying habits of our existing customers.” — The Superyacht Group
"Our business model has changed significantly from wind turbine to solar development and NetSuite’s high customizability and versatility has allowed us to keep up with those changes." — Urban Green Energy
“Igloo has claimed full control over their online content and presence, thanks to the powerful Web tools delivered by NetSuite.” — Igloo Products Corp
“NetSuite is everything we need in one system—ERP, inventory management, warehousing, CRM and ecommerce. NetSuite’s reliability and on-demand access to a single system of truth has been amazing for our company” — Becker Safety & Supply