PRODUCT FEATURES FOR WHOLESALE DISTRIBUTION

 

Exceed Your Customer's Expectations

Does your support team have a 360-degree view of each and every customer?

Can you use support data to inform and improve your products and services?

NetSuite offers self-service support solutions to your customers while empowering your team to meet customer needs with detailed case management, efficient returns, and tracking for field services.

Case Management

  • Empower your support team with a full view of each customer.
  • Escalate customer tickets.
  • Track product defects as you support customer returns.
  • Schedule and dispatch field technicians.
  • Bill field services by T&M, fixed cost or warranty.

Customer Self-Service

  • Offer a comprehensive self-service customer portal.
  • Provide access to orders for tracking and management.
  • Deliver knowledge base content and FAQ.
  • Reduce support time through self-service efforts.
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Business Impact

PRODUCT ISSUES

Uncover problem areas through real-time support and visibility.

PRODUCT AND SUPPORT COSTS

Reduce support overhead with self-service options.

COST TO CLOSE

Analyze your support operations to maximize efficiency.

Want to Learn More?

Schedule a Demo

Fill out the information below to request a demo and see how the NXTurn Customer Success Team through the power of NetSuite can transform your business.

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Ready To Talk With A Client Success Manager?

Reach out to our dedicated Client Success Team to begin transforming your business!

Call Now 650-376-0777

Testimonials

“NetSuite integrates ecommerce, inventory control, order processing, CRM, financial reporting and other functions in a way that really fits our business needs.”

Thos. Baker

“We use NetSuite to deliver a holistic, omnichannel experience that drives customer satisfaction and repeat business while streamlining our operational business processes.”

Lovesac

“NetSuite’s unified cloud-based business management suite has made a huge difference in our business and has us well positioned for our next stage of growth.”

Blue Microphones

“We run our entire business through NetSuite, from design to manufacturing to managing vendors in Asia.”

Ed McMahon, CEO, Epec Engineered Technologies

“Because NetSuite is in the cloud, we can enter new markets faster. We’re very confident NetSuite will seamlessly support our growth outside North America.”

Shaw Industries

“With NetSuite, we've been able to keep our positioning as dedicated to the high-end yacht market, but also improve our business by expanding to new market segments, cutting inefficiencies, and more accurately tracking the needs and buying habits of our existing customers.”

The Superyacht Group

"Our business model has changed significantly from wind turbine to solar development and NetSuite’s high customizability and versatility has allowed us to keep up with those changes."

Urban Green Energy

“Igloo has claimed full control over their online content and presence, thanks to the powerful Web tools delivered by NetSuite.”

Igloo Products Corp

“NetSuite is everything we need in one system—ERP, inventory management, warehousing, CRM and ecommerce. NetSuite’s reliability and on-demand access to a single system of truth has been amazing for our company”

Becker Safety & Supply